Got some questions? Hopefully, we've got the answers right here! We highly recommend looking everything over before placing an order! And of course, if you have any questions at ALL please do not hesitate to email us! We'd be happy to address any questions or concerns!
When will my order be shipped?
What shipping methods do you use?
When the item is less than 13 oz, we'll normally ship via USPS First Class, which takes about 3 - 8 business days for domestic purchases. Heavier items, above 13 oz, will be shipped via USPS Priority shipping, which should arrive within 2 - 8 days. Please allow extra time for shipping during busy times, such as the holiday season.
International shipping is normally sent via USPS First Class International, which takes 6 - 25 days to arrive, depending on your country's customs process. Priority Mail International (5 - 10 days) is available for rush purchases.
If you would like a faster shipping method, please fill out the contact form or email us at email@example.com and we'll hook you up!
What's your return policy?
At this time we only offer an exchange policy. Our top priority is for you to love love LOVE your stuff, so if you are unhappy with an item, please email us at firstname.lastname@example.org with any concerns. Please provide your order number, state what the problem is with your item, and give details on why you want to exchange it. Once we receive your returned items we will then send you a store credit for the amount of your purchase, minus shipping and handling! Items bought with store credit are final sale.
How can I tell if an item will fit me?
I want to buy something, but I wish I could see the item differently! If I were to ask you for some more photos, would have be able to provide them?
Yes! If you need more photos in order to make your decision, message us use the contact form, or shoot us an email at email@example.com.
What forms of payment are accepted?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments, all through PayPal. If you want to use a different payment method, just email us at firstname.lastname@example.org.