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FAQs

Got some questions? Hopefully, we've got the answers right here! We highly recommend looking everything over before placing an order! And of course, if you have any questions at ALL please do not hesitate to email us! We'd be happy to address any questions or concerns!

 

When will my order be shipped?

Please allow 1-4 weeks for shipment of all orders. While we do ship as fast as possible, sometimes our workload means a bit of a wait (which is totally worth it). We’re only two people behind this entire thing, so we have a lot of demands on our time every day! Delivery time varies based on destination, weight, and shipping method.

During exceedingly busy periods, especially the holidays, and for hand-packed custom orders like Mystery Gift Packages, processing time can be longer. If you need rush shipping for any reason, email us at help@thepulpgirls.com. 

 

What shipping methods do you use?

We ship via USPS Ground Advantage for most domestic orders. Delivery time varies based on your shipping zone and the time of year. Please allow extra time for shipping during busy times, such as the holiday season.

International shipping is normally sent via USPS First Class International or via a shipping partner, which can take anywhere from 6 - 35 days to arrive, depending on your country's customs process. You may need to check with your local post office to clear any customs, as we do not have any control over a package once it is shipped.

If you would like a faster shipping method, please fill out the contact form or email us at help@thepulpgirls.com and we'll hook you up if possible!

 

What's your return policy?

We do not offer returns, as the majority of our products are made to order. If you have a major issue, such as receiving the wrong item or a print issue, please email us with your order number, state what the problem is with your item, and send pictures. If we determine that there was indeed an error, we will work on getting a replacement out to you as soon as possible.

 

How can I tell if an item will fit me?

We provide measurements of each item so you tell if an item will fit. Please refer to measurements when making a purchase, taking into consideration how you prefer your item to fit. For a tight fit, stay closer to your body measurements, or for a looser fit, size up.

What forms of payment are accepted?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments via our shop platform. It’s safe and encrypted, so you can feel secure when placing orders on our site. If you prefer to order via Venmo, Cashapp, or Zelle, please contact us directly to see if that is an option in your area.